New Appointment Procedure

Star Nails & Spa will be changing the way we deliver our customer experience.  This is to keep you and our employees safe.  To that end, the following procedures relative to the appointment process are being implemented:

• Preference will be given to online appointments.  Our online appointment system is operational and it is our preferred way of having you select a convenient time to visit Star Nails & Spa.  We understand many of our valued customers prefer to call in to make their appointments.  We will do our best to take your calls; however, we will be asking our receptionists to take on additional responsibilities to manage the customer experience and may not be able to take your call immediately.  Please leave a message and we will return these calls in the order they were received. 
• Your online appointment will require you hold your appointment with a credit card, which will be charged if the cancellation guidelines listed below are not followed.  Feel free to pay to select your favorite method of payment at checkout (cash, debit/credit or gift card) Gratuities can be paid in cash directly to the technician.
• Cancellations must be received 24 hours in advance in order to avoid being charged a 50% cancellation fee.  Since we cannot accept walk-in appointments under the new guidelines, we must implement this measure in order to effectively manage the time of our technicians.
• Anyone who presents with COVID-19 symptoms on the day of their appointment will not be charged a cancellation fee.
• Please email us if you would like a particular technician.  We will do our best to accommodate your request.

We appreciate your patience as we navigate through these new procedures.  It is our sincere goal to give all our loyal customers a tremendous nail salon experience that you have come to enjoy at Star Nails & Spa while at the same time protecting you and our wonderful employees in the best way we know how.

More information is available on our Service Protocols.